This week Rocky Mountain Power launched a program that will keep customers more in the know about power outages, billing and payment information.
“In the past, customers would call or go online for updates on outages,” said Aric Muhlestein, Rocky Mountain Power director of customer service and support. “Now, after they sign up, customers can receive text or email updates on an outage, including changes to the estimated time of restoration and cause. We also have options for billing reminders and payment information.”
The new alerts were developed based on direct feedback from customers. Those interested can register on the Rocky Mountain Power website and customize which types of notices they want to receive.
Those who have the Rocky Mountain Power mobile phone app already have access to similar information and updates, but can still sign up for the text alerts.
“We wanted to make it simple for our customers to have quick and easy access to the most up-to-date information,” Muhlestein said. “This new offering makes that happen.”
Other updates include a new energy usage and temperature graph on the customer account summary page, and a faster, more streamlined process for when customers move homes or businesses.
Additional enhancements are planned for 2018 as part of the utility’s efforts to improve customer communications and provide more ways for customers to manage their energy use.